I have emailed the proper address, but I'm not hopeful of a positive solution. I called customer service several times today the supervisors there explained that I cannot use the Kindle store but "I can get content onto the machine different ways." In effect, I now have a $359 brick, not covered under any warranty, not able to be used the way it was meant to be, not able to be returned (not that I even want to, I just want to keep reading!) I have now discovered that I cannot manage my Kindle2 account (I can't log into Amazon) or purchase any new content. The ban from the main site is bad (and inexplicable) enough, but. I have certainly kept thousands of dollars worth of items purchased from Amazon and planned to be a lifelong customer. There was no warning in fact, when I asked a question about the lightness of my Kindle's e-ink, a cs rep said "no problem, I'll send you a new one" - and even after I told him "don't bother if it's going to be the same, mine is OK" - he sent a new one anyway. I was not trying to game the system, I was not trying to get things for free - I just wanted products that worked properly, and if they didn't, they went back. This is patently not true: I have only returned items that were defective, in complete accordance with their policies. I have been a loyal customer for many years, but today, I received an email stating that I have been banned from the site and my account has been closed, because I apparently have an extraordinary rate of requesting refunds due to a variety of factors.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |